If you wish to change your flower subscription order please login to your customer account at www.flowerscent.co.uk . If you prefer you can also contact our customer services team at info@flowerscent.co.uk or telephone 0115 9504045.

All changes to your subscription orders must be made by 2pm on Wednesday for deliveries that Friday. Any changes made after 3pm will come into place for your next nominated delivery.

All subscription flower payments will be taken the day before your flower delivery day.

If you have ordered vases or any sundries from us and are not happy with them, please contact our customer services team at info@flowerscent.co.uk for us to arrange a collection and refund.

We accept…………..credit and debit cards. We can assure you all payments are processed securely by stripe payments. We do not store or have any access to credit or debit card details.

If due to events outside our control or adverse weather conditions your delivery will be later than arranged or need to be cancelled we will endeavour to contact you as soon as possible.

All our flowers are sourced and made by us and delivered by our own drivers, however if you feel your flowers are of poor quality or damaged in transit please contact us within 72 hours of receipt. We may request a photo or arrange to collect the flowers from you. We will then arrange a redelivery of flowers or a refund for you.

All flowers are subject to availability if due to supplier difficulty or poor quality we will at our discretion substitute the product with an equal alternative.

If for any reason we are unable to fulfil your flower order a refund in full will be made

All promotional codes are processed at our discretion if we feel they are being misused we reserve the right to withdraw the offer.

We only allow one promotional code to be used per order

Additional Information

We will deliver your flowers to your chosen address within the time selected. If you are not in, we will leave your flowers in your chosen safe place or with a neighbour. You will receive a flower delivery card through your door to inform you of this.

If you feel you are just outside our delivery area, please contact us and we will see if we can accommodate you.

All our flowers are ordered in totally fresh which may mean some flowers are tight in bud. Don’t be concerned: once they are cut and in water they will soon open and, this way, they will simply last longer for you to enjoy.

If you need additional flowers for a special occasion, you can easily increase the number of subscription boxes sent to you.

We have designed our subscription service with the planet in mind: our packaging is recyclable; our food sachets are compostable; and our beautiful ribbon is re-usable!

If you have an allergy to lilies, we can provide lily-free boxes. To get this set up on your account, please contact us at info@flowerscent.co.uk

If you have any further questions or queries, please contact our helpful, friendly team at: info@flowerscent.co.uk or telephone us on: 0115 9504045.

Our opening hours are Monday-Thursday 9-5pm, Friday 8am-7.30pm and Saturday 9am-2pm

Win Flowers For A Year Competition Terms

The competition closing date is January 27th 2021. The first flowerbox will be delivered on Friday 29th January 2021.

We will choose one lucky winner at random. The winner must be within our current delivery area. All monthly deliveries will be on the last Friday of the month. Prize is non-transferable/no cash alternative available. The prize subscription will commence on Friday 29th January.